Junior Customer Success Manager – Italian @Nextail Labs

Junior Customer Success Manager – Italian @Nextail Labs

Apr 18, 2023 – Nextail Labs is hiring a remote Junior Customer Success Manager – Italian.

Location: Spain.

We’re looking to add an Italian speaking, Customer Success Manager to our Revenue team, for a position. This new team member will be instrumental in managing and growing accounts with well-known brands as we continue to make the retail world a better, more sustainable place.

At Nextail, we empower retailers to create better experiences while using fewer of the world’s resources. Nextail’s cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, we’re backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, Guess and Pepe Jeans.

The ideal candidate has solid experience in SaaS Customer Success and understands diagnostic sales processes.

As a Customer Success Manager (CSM) for Nextail,  you will engage with our customers through a thorough discovery and diagnostic process and build deep understanding of their business. You will develop long term strategies that increase the customers’ lifetime value, demonstrate ongoing value and ROI, drive adoption and manage the overall relationship.

You will have the opportunity to build relationships and work closely with senior and C-Level roles – helping to shape their key processes to a more date driven future. A key part of the job is to support these innovative retailers on their internal change management process, as adopting Nextail is more than just implementing a new software, it is transforming their way of working to becoming more agile and data driven. You will be an individual contributor working alongside other experienced CSMs and coordinate across different departments like onboarding, customer insights, product, service, to ensure customer satisfaction.

We offer:

High flexibility:

We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.

Remote and relationships first:

Nextail has been a remote first company since its beginnings. Yet we believe in the power of direct human interaction. Therefore teams gather in person on a quarterly basis and the Nextail house in the center of Madrid is open all year long to all Nextailers.

International environment:

We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 23 different nationalities. While many of us are multilingual, our working language is English.

Diversity on all levels:

United as a single team, we celebrate diversity at every dimension*. Professionally speaking, are you ready to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting and entrepreneurship.

Performance allowance:

To let people perform at their best, each Nextailer has an annual performance allowance of 1,000 EUR as well as 2 days off for professional development. You’ll be provided with a laptop of your choice so you can work with the tools that are most comfortable for you!

Flexible compensation plan:

We offer a fixed + variable salary as well as company equity.

Other background relevant for this job:

If you think you meet these requirements and want to keep developing your professional career with Nextail do not hesitate and apply!

*Nextail is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

To all recruitment agencies: Nextail does not accept agency resumes. Please do not forward resumes to our jobs alias, Nextail employees or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes.

Nextail Labs

Job Type



🇪🇸 Spain

Date Posted

April 19, 2023